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Rapport Builder

Build rapport with customers improve sales conversions, increase CSAT scores and reduce training costs

A web-based tool for call center agents to empathize and build rapport over the phone, as they engage with the customer, resulting in lower dead air, higher CSAT scores, improved sales conversions and lower training costs.

Based on the caller’s 3-digit area code, Rapport Builder displays local information on weather, news, sports and attractions, along with conversational scripts, that helps ‘break the ice’, build rapport and trust, thereby driving the rest of the conversation favorably.  This is a web-based tool that you can start to use immediately.  No IT integration needed – simply launch a URL from the agent’s desktop.